We hope you had a great Labor Day weekend. Today, we’re announcing an exciting new feature that will further enhance the Munchery delivery experience. A lot of our customers tell us they love the SMS they receive from their driver a few minutes prior to delivery. Now, we’re upping the ante by providing our customers the ability to use GPS tracking to find the location of their driver. Although GPS technology is widespread these days, it’s surprising how rare it is to find it used in the consumer delivery market (ever want to track your UPS driver when they’re out for a delivery?). GPS is just plain cool tech, and being techies, we just couldn’t resist. We just finished beta testing and are rolling it out today.
Here’s how it works:
1) Location tracking of your driver is only available on the day of your delivery and during your scheduled delivery window. Just go to your Account page, and you’ll see a button to track your driver’s location. The availability of location tracking is dependent on whether your particular driver is GPS-enabled and the current geography offers a clear GPS signal. Today, about 80% of our drivers are GPS-enabled and we’re working to get 100% coverage in the coming weeks.
2) Here’s what the map looks like. Your driver is the green car icon and the red waypoint is the delivery destination. Your driver’s location is updated periodically. Your driver has many other deliveries on his/her route, so the map is only meant to give you a sense of where your driver is.
We hope you enjoy the new feature. In the next coming weeks, we’re going to be rolling out new improvements to our delivery logistics (some you will see, some will be behind the scenes). As always, send us feedback because we’re hungry for it.
Switch to our mobile site